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Caravelle International

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Caravelle is a trading name of Caravelle International Limited, a company registered in Hong Kong under the number 2334719 with a registered office at 151 Gloucester Road, 14F/1403, Wan Chai, Hong Kong. We operate the website http://www.e-caravelle.com (the "Website") and we are committed to protecting your (the “User”, “Users”) privacy in accordance with data protection laws. This Privacy Policy explains how we collect, store and use your personal data. By visiting our Website, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions, so please read it carefully.

This Privacy Policy does not apply to websites maintained by other companies or organizations to which we link and we are not responsible for any personal information you submit to third parties via our website. Please ensure that you read the Privacy Policy of such other companies or organizations before submitting your details.

WHAT PERSONAL DATA DO WE COLLECT

Caravelle collects personal information in different ways when you use our Website. Indeed, if you want to order products and services, send us a message or receive our newsletter and special offers via email, you will need to provide certain information to us. This may include your name, address or location, phone number and email address, payment card details and when using our contact form in the “Contact Us” section, your message and any other information you wish to provide to us.

Please note that in order to order products or services, you will need to register an account with us. From your account, you can also invite your friends to shop at www.e-caravelle.com (e.g by email, Facebook or Twitter). Please ensure that you have the permission of your friends before sharing their contact details with us. 

Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. Besides, we may also ask you to provide your date of birth and gender to provide you with a more personalized shopping experience.

Regarding payment card details, we do not keep it on file. We use third party providers, to process payments, and only these entities see your payment card details. The above mentioned companies will be the sole and exclusive responsible for the data protection of the data entered in their possession.

We also keep a record of the purchases in order to deal more quickly with any queries or problems you may have and also to ensure that any information that we send you is relevant.

WHY WE COLLECT PERSONAL DATA

The information we collect allows us to:

•   Provide the right products and services for your orders;

•   Check your identity and details of your payment method or credit card;

•   Administer our Website and provide customer services;

•   Plan and manage our commercial business activities including analysis of your shopping habits, product and style preferences;

•   Communicate with you (including via email or telephone where such contact details have been provided);

•   Inform you about our offers, services or products;

Therefore, you agree that we may disclose, without any further consent from your side, your personal data to:

Other trading divisions within Caravelle International Ltd;

To our and their service providers and agents for the above purposes. This will be done confidentially and only to the extent permitted under applicable data protection laws. Such service providers and agents may include without limitation, third parties who carry out customer service, payment processing services, identify verification and fraud management services, hosting and website maintenance.

To our servers located in Japan for storage and back-up;

To any relevant government, judicial and regulatory body if requested by law;

If we sell all or part of our business, or make a sale or transfer of assets, including a sale in bankruptcy or are otherwise involved in a merger or business transfer, we may transfer your personal data to a third party as part of that transaction.

We may disclose aggregate, anonymized statistics about the number of visitors to our Website or number of purchases made to third parties including our investors.

HOW DO YOU ACCESS TO YOUR PERSONAL DATA

If for any reason you are concerned that the data held by Caravelle is not correct or want to delete the data you provided to us, please visit the website and, after logging into the site using the "My account” menu on the home page, your data will be made available for review, change or deletion in the “My account” section, sub-sections "Personal information", “My Address”, “My Wishlist”. Only you or, upon your request, our Client Service department, may access your data from the website using your password and User ID. You can change or delete saved credit/debit card details each time you make a purchase. You will also be able to delete these data by adding or editing a shipping/billing address. If you prefer, you may contact us by email at info@e-caravelle.com and we will amend your data.

COMMUNICATIONS & MARKETING

When you register, you will be given the option to opt-out of subscribing to our regular update service which will send you Email and direct mail alerts for new products, services, features and events. If you make a purchase on our Website, we may also use your details to email you our newsletter and to tell you about our special offers from time to time.

Please note that any telephone or email communications will only be made by us. We do not sell or otherwise pass your details to third parties for marketing purposes. You can opt-out of these communications at any time via the Unsubscribe link on any email or by contacting us by email at info@e-caravelle.com.

WHAT ABOUT COOKIES

We use technology such as "cookies" to collect information and store your online preferences. Cookies are small pieces of information sent by a web server to a web browser, which allows the server to uniquely identify the browser on each page.

There are four types of cookies:

Website functionality cookies

These cookies enable you to browse the website and use our features such as shopping baskets and wish lists

Website analytics cookies

We use these cookies to measure and analyse how our customers use the website. This allows us to continuously improve our website and your shopping experience.

Customer preference cookies

When browsing or shopping online, the website will remember preferences you make (for example your user name, language or location). This makes your browsing experience simpler, easier and more personal to you.

Targeting cookies or advertising cookies

These cookies are used to deliver adverts relevant to you. In addition, they limit the number of times you see an advertisement as well as helping us measure the effectiveness of our advertising campaigns.

By using our website you agree that we can place these types of cookies on your device and access them when you visit the site in the future.

If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies.

Information on deleting or controlling cookies is available at on Internet (for exemple https://www.pcpd.org.hk/english/data_privacy_law/ordinance_at_a_Glance/ordinance.html  for Hong Kong). Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.

We (and other third parties acting on our behalf) may automatically track and collect information about the IP address, domain service, country location, time zone, language, the type of computer and web browser you are using and the pages you visit (including by using web beacons and other similar technology). If you access our Website via your mobile device, we may also collect information about your mobile provider and your mobile device. We use this information so that we can administer and improve our system, analyse trends, track users' movements, gather broad demographic information for aggregate use and detect suspicious or fraudulent transactions. If these automated processes reject your transaction on the basis that it is a suspicious or fraudulent, you may contact us and ask us to reconsider the decision within 5 days of receiving such notification.

SECURITY

We take reasonable care to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. We use a Secure Socket Layer (SSL) encryption to help protect the personal data you send us during the order process. Please keep in mind that if you voluntarily disclose personal information online in a non-protected environments - for example on a message board, shopping list, or in chat areas - that information can be collected and used by others outside of our control.

HOW TO CONTACT US

If you have any questions or concerns about this privacy policy or your personal data, please visit the “Contact Us” section or email us at info@e-caravelle.com.

UPDATES TO THIS POLICY

This Privacy Policy was issued in May 2016. We will place any updates to our Privacy Policy on this page. Please check back regularly to keep informed of updates to this Privacy Policy.

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