Welcome to Caravelle store !

Caravelle International

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HOW DO I MAKE A PURCHASE ON CARAVELLE?

Please read our Terms and Conditions before you start shopping.

To place an order, you need to register on Caravelle. Once you are registered, you can use the navigation menus “Men”, “Women”, Kids or “Our Selection” at the top of the page and click on the links corresponding to the different type of products. Once you have a product, you can click on the “Add to cart” button on the product page. At any time you can review the content of your cart by clicking on the “Shopping cart” icon at the top right of the page. Once you are on your shopping cart page, you can click on the “Proceed to checkout” button and follow the different steps to finalize the purchase. If you have a promotion code and want to use it, you will have a specific field to indicate it at the beginning of the checkout process.     

 

WILL MY PERSONAL INFORMATION BE KEPT PRIVATE?

We guarantee that all personal data will be kept private and confidential and that we will never communicate any of your information without your consent. For further details, please refer to our Privacy policy.

 

WHAT PAYMENT METHODS DOES CARAVELLE ACCEPT AND IS IT SAFE TO PAY?

We accept the following credit/debit cards: Visa, MasterCard, American Express, China UnionPay. You can also choose to pay with Alipay, Tenpay and Wechat Payment account.

 

Our payments are managed through PayDollar, a leading, secure and reliable international payment service provider to banks and online merchants. Customers' payment details are securely transmitted to the acquiring bank, card and payment companies for real-time transaction authorisation using 256-bit Extended Validation Certificates (EV) SSL transaction encryption. PayDollar supports CVV/CVC check as well as 3-D secure authentication of Visa and MasterCard namely: Verified By VISA, MasterCard SecureCode for added security protection for both customers and merchant.

 

WHICH CURRENCY CAN I BUY IN?

The basis price of our products is in euros (EUR). Our Website allows you to also consult equivalences in other currencies such as US Dollars (USD $),  Chinese Yuan (CNY), Japanese Yen (JPY) or Hong Kong Dollars (HKD)... Payments are invoiced in US Dollars (USD $).  You can change the currency on the website at the top right of the page. The currency used for the payment will be displayed during all the checkout process.

 

 

WHEN WILL I BE CHARGED?

If you paid by debit card, payment will usually be taken immediately. If you cancel your order before it is processed, we will refund you through your original payment method.
If you paid by credit card, payment will usually be taken once your order is approved and ready for shipping. Please be aware that your bank or card issuer may reserve the money, meaning that you can't use it for a short period. If you cancel your order before the payment is processed, we will simply cancel the transaction and there will be no need to process a refund.

 

WILL THERE BE ADDITIONAL DUTIES OR TAXES PAYABLE ON MY PURCHASE?

We normally cover the cost of import duties on orders to all the countries we deliver. That means that the price displayed at the end of the order checkout process is the price you pay. If for any reason your delivery can not be processed this way, we will inform you beforehand to decide which action should be taken regarding your order.

 

HOW WILL I KNOW THAT MY ORDER HAS BEEN RECEIVED?

After placing an order, you will receive a first e-mail confirming that we received your order. This does not mean that your order has been accepted. Your order will be accepted and dispatched once your payment and address details have been verified.

 

WHY THE ITEM I ORDERED IS NOT AVAILABLE?

Our online stock is synchronized with our partners and we implemented a thorough inventory management process so in most cases, if a product is shown available online, our partners should have it in stock. However, there may be an error from time to time or a simultaneous sale could occur and our stock information may be temporarily inaccurate. In this case, we will inform you immediately and give you a discount voucher for your next purchase.

 

Please also take note that putting an item in your shopping basket does not reserve it for you.

 

WILL YOU ADD NEW BRANDS OR COLLECTIONS ON THE WEBSITE? IF SO, WHEN?

We are working closely with our partners and are monitoring fashion market on a continuous basis to select our products and brands. Therefore, new brands or collection will be regularly added to the website and we encourage you strongly to visit us regularly. Should you have any request for a specific brand, do not hesitate to use the contact form from the “Caravelle+” section of our website.  

 

HOW DO I TRACK THE DELIVERY OF MY ORDER?

After placing an order, you will receive a first e-mail confirming that we received your order. Then, a second e-mail will be sent to you to inform you that the goods have been dispatched and to give you the chosen carrier tracking number. You can either check the status of the delivery from the moment your order has been placed in your profile on the Website (section “My Account”, subsection “My Orders”) or you follow your delivery on the chosen carrier website (UPS or DHL) by inserting the tracking number supplied in the second e-mail.

 

HOW LONG WILL IT BE BEFORE I RECEIVE MY ORDER?

Our partners are only using renowned international carriers such as UPS or DHL. The standard delivery times of these companies between Europe and Asia range from 3 to 7 days depending on the final destination and the shipment characteristics. These delivery times are provided for information purposes only but of course we will use our best efforts to ensure you the shortest delivery times.

DO YOU DELIVER TO PO BOXES?

At this moment we do not deliver to PO Boxes due to courier restrictions.

 

HOW MUCH WILL I BE CHARGED FOR SHIPPING?

Shipping costs are calculated based on the order value, size, weight and destination of your order. Shipping costs will be displayed during the checkout process.

 

CAN I CANCEL MY ORDER?

Caravelle allows you to cancel your order for any reason, up to the moment your order has been processed by our partner. After this moment, you cannot cancel your order but you may return it. To request a cancellation and see if it is still possible, please contact us at customercare@e-caravelle.com . To have more information regarding returns, see the related topic in this FAQ or the section 8 of our Terms and Conditions for more detailed information.

 

CAN I RETURN MY ORDER?

Our partners perform systematic and evidence based quality checks before packaging each item. However, if products are incorrect, defective or damaged when you receive it, you can request a return. To return a product, you need to send us first a request by email at customercare@e-caravelle.com within 5 working days after reception of the product. Once we approved the return and refund, you will have 10 working days to send us back the product. Delivery costs and taxes will only be refunded if the return is related to a faulty item or an operational mistake on our side. For more information please consult our “Terms and Conditions”, section 8 “Returns and exchange policy”. 

 

CAN I EXCHANGE MY ORDER?

If you want to exchange your order, you need to return your product and place a new order. Please read the FAQ section “Can I return my order” and the Terms and Conditions section 8 for more information regarding our Return policy. Please also take note that if the exchange and the product refund are accepted, the refund will not include delivery costs and taxes.

 

I RETURNED AN ITEM. WHEN WILL I RECEIVE MY REFUND?

Once your return has been received by our partner and it complies with our returns policy, we will refund you by your original payment method. Please be aware that payments can take up to 14 working days to process depending on your bank or payment provider. Returned items will be refunded excluding the shipping costs and import duties.

 

WHEN WILL MY REFUND OR CANCELLATION VALUE BE CREDITED TO MY ACCOUNT AGAIN?

We aim to process refunds and cancellations as swiftly as possible, and will keep you up to date by e-mail. Please be aware that payments can take up to 14 working days to process depending on your bank or payment provider.

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