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Caravelle International

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We will try to ensure that your order is delivered on time but there may be circumstances where delivery is delayed because of events beyond our reasonable control. If this happens, we will try and arrange for your products to be delivered as soon as possible, but we will not be liable to you for any losses caused as a result of such delay.

Delivery times may vary depending on the availability of the products and your delivery address. Delivery times are estimates only and cannot be guaranteed. The products will be delivered to you directly by our Partners through their carrier so your order may be delivered in multiple deliveries. A tracking number will be communicated by email once the product has been dispatched in order to follow the shipping process.   

If no one is available at your address to take delivery, our delivery partner will call you and/or leave you a note to rearrange delivery. We do not deliver to P.O. Boxes.


After placing an order, you will receive a first e-mail confirming that we received your order. Then, a second e-mail will be sent to you to inform you that the goods have been dispatched and to give you the chosen carrier tracking number. You can either check the status of the delivery from the moment your order has been placed in your profile on the Website (section “My Account”, subsection “My Orders”) or you follow your delivery on the chosen carrier website (UPS or DHL) by inserting the tracking number supplied in the second e-mail.

In the event of a problem in processing your order, you will receive an e-mail detailing the issue and possibly requesting further information. 


Our partners are only using renowned international carriers such as UPS or DHL. The standard delivery times of these companies between Europe and Asia range from 3 to 7 days depending on the final destination and the shipment characteristics. These delivery times are provided for information purposes only but of course we will use our best efforts to ensure you the shortest delivery times.

Caravelle cannot take responsibility for delays due to customs clearance or payment transaction.


We normally cover the cost of import duties on orders to all the countries we deliver. That means that the price displayed at the end of the order checkout process is the price you pay. If for any reason your delivery can not be processed this way, we will inform you beforehand to decide which action should be taken regarding your order.


All orders shipped are insured against theft and accidental damage. Once the goods are delivered and after written acknowledgement, the insurance coverage no longer exists.

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